Service Level Agreement
The SLA the document that defines the quality of service required between a provider and a customer.
The service-level agreement is a contract in which the quality of the service in question is formalized.
HOSTEUR provides you with a tool that allows you to calculate the level of service you want for your platform and then to choose the most suitable platform to meet this objective!
You want an SLA higher than 99.95% then choose our PRIVATE CLOUD platform
You want an SLA between 99.0% and 99.9% you must take a HOSTEUR CLOUD platform
The client may claim financial compensation from HOSTEUR in the event that his obligations stipulated below are not met. These requests must reach us by MAIL within 15 days following the calendar month in which the obligations would not have been met.
