Professional support you can count on
As a HOSTEUR customer you benefit from free support guaranteed to you by SLA (Service Level Agreement). Our experts are at your disposal and support you in your procedures by phone ticket e-mail or chat.
In order to better meet the needs of our customers we offer 3 additional levels of support that will allow you to move forward with confidence.
Our offers
Included
-
Support from Monday to Friday 9 a.m. to 6 p.m.Saturday 9 a.m. to 1 p.m. and 2 p.m. to 5 p.m.
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→ Support by ticket and phone
- Non-priority treatment
5
€ Without tax./month
-
Support from Monday to Friday 9 a.m. to 6 p.m.Saturday 9 a.m. to 1 p.m. and 2 p.m. to 5 p.m.
-
→ Support by ticket and phone
- Response time: 24 hours Maximum
50
€ Without tax./month
-
24/7 support
-
→ Support by ticket and phone
- Response time: 4 hours Maximum
100
€ Without tax./month
-
24/7 support
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→ Edition of an annual review and a continuous improvement plan→ Dedicated project manager→ Support by ticket, email and phone
- Response time: 1 hour Maximum
